2026-10-24 00:00:06 
[update_data_request_status] Success get request status from integrator. Total Data: 20
========================================
2026-10-24 00:00:06 
[update_data_request_status] Success insert/update data request status. Affected rows: 0
========================================
2026-10-24 01:00:08 
[log_maintenance] File compressed: /var/www/html/synergix-experience/api/log/access/access-20261023.log.zip
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2026-10-24 01:00:08 
[log_maintenance] File deleted: /var/www/html/synergix-experience/api/log/access/access-20260725.log.zip
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2026-10-24 01:05:06 
[log_maintenance] File compressed: /var/www/html/synergix-experience/api/log/integrator/integrator-20261023.log.zip
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2026-10-24 01:05:06 
[log_maintenance] File deleted: /var/www/html/synergix-experience/api/log/integrator/integrator-20260725.log.zip
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2026-10-24 01:10:01 
[log_maintenance] File compressed: /var/www/html/synergix-experience/api/log/request/request-20261023.log.zip
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2026-10-24 01:10:01 
[log_maintenance] File deleted: /var/www/html/synergix-experience/api/log/request/request-20260725.log.zip
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2026-10-24 01:15:06 
[log_maintenance] File compressed: /var/www/html/synergix-experience/ticket-script/log/error/error-20261023.log.zip
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2026-10-24 01:15:06 
[log_maintenance] File deleted: /var/www/html/synergix-experience/ticket-script/log/error/error-20260725.log.zip
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2026-10-24 01:20:01 
[log_maintenance] File compressed: /var/www/html/synergix-experience/ticket-script/log/request/request-20261023.log.zip
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2026-10-24 01:20:01 
[log_maintenance] File deleted: /var/www/html/synergix-experience/ticket-script/log/request/request-20260725.log.zip
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2026-10-24 01:25:12 
[log_maintenance] File compressed: /var/www/html/synergix-experience/ticket-script/log/success/success-20261023.log.zip
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2026-10-24 01:25:12 
[log_maintenance] File deleted: /var/www/html/synergix-experience/ticket-script/log/success/success-20260725.log.zip
========================================
2026-10-24 01:30:08 
[log_maintenance] File compressed: /var/www/html/synergix-experience/api-dev/log/request-20261023.log.zip
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2026-10-24 06:10:36 
[send_ticket_emergency_confirm] Success sent emergency confirmation service. Data: {"ticket_id":"104714"}
========================================
2026-10-24 06:30:07 
[send_ticket_claim] Success sent ticket claim. Ticket ID: 104714. Data: {"ticket_no":"2610230723","ticket_type":"Roadside Assistance ( RA )","ticket_category":"Battery Jumper","dealer_code":"413","service_date":"2026-10-23","service_time":"17:18:00","service_closed_date":"2026-10-24","service_closed_time":"06:10:00","chassis_number":"MHRDD1750SJ504047","machine_number":"L12B35540183","licence_number":"L1938DBI","customer_name":"BPK BAMBANG","customer_phone":"088803635117","service_location":"Jl. Mojopahit No.ED.4, Kaliwates Kidul, Kaliwates, Kec. Kaliwates, Kabupaten Jember, Jawa Timur 68131, Indonesia","city":"Jember","ticket_status":"CLOSED","ticket_source":"Technician Apps","confirmation_status":"UNCONNECTED - NOT ACTIVE","flag":"0"}. Result: {"MESSAGE":"Ticket berhasil ditambahkan"}
========================================
2026-10-24 06:55:21 
[email_ticket_single] Ticket found. Ticket ID: 104722
========================================
2026-10-24 06:55:21 
[send_ticket_emergency_accept] Success sent emergency assign manual technician. Data: {"ticket_id":"104722","note":"SUDAH KIRIM SMS"}
========================================
2026-10-24 07:30:08 
[send_ticket_emergency_accept] Success sent emergency accept service. Data: {"ticket_id":"104723"}
========================================
2026-10-24 08:15:56 
[send_ticket_emergency_confirm] Success sent emergency confirmation service. Data: {"ticket_id":"104716"}
========================================
2026-10-24 08:30:07 
[send_ticket_claim] Success sent ticket claim. Ticket ID: 104716. Data: {"ticket_no":"2610230725","ticket_type":"Roadside Assistance ( RA )","ticket_category":"Battery Replacement","dealer_code":"111","service_date":"2026-10-23","service_time":"20:16:00","service_closed_date":"2026-10-24","service_closed_time":"08:15:00","chassis_number":"MHRDG4840SJ301893","machine_number":"L15ZF1736289","licence_number":"B2827UYY","customer_name":"IBU RANI","customer_phone":"081319031647","service_location":"Jl. Padma Nirwana Raya No.1, RT.06\/RW.12, Mulyaharja, Kec. Bogor Sel., Kota Bogor, Jawa Barat 16135, Indonesia","city":"Bogor","ticket_status":"CLOSED","ticket_source":"Customer Request","confirmation_status":"UNCONNECTED - BUSY LINE","flag":"0"}. Result: {"MESSAGE":"Ticket berhasil ditambahkan"}
========================================
2026-10-24 09:19:22 
[email_ticket_single] Ticket found. Ticket ID: 104728
========================================
2026-10-24 09:19:22 
[email_ticket_single] Ticket email queue found. Ticket ID: 104728. Queue ID: 49155
========================================
2026-10-24 09:19:22 
[email_ticket_single] Email inserted. Ticket ID: 104728. Queue ID: 49155. Email ID: 49093
========================================
2026-10-24 09:19:22 
[email_ticket_single] Directory email SPK created: /var/www/html/synergix-experience/files/email/outbox/49093
========================================
2026-10-24 09:19:22 
[email_ticket_single] File SPK copied. From: /var/www/html/synergix-experience/files/spk/spk_2610240737.pdf. To: /var/www/html/synergix-experience/files/email/outbox/49093/spk_2610240737.pdf
========================================
2026-10-24 09:19:22 
[email_ticket_single] Email attachment inserted. Total: 1
========================================
2026-10-24 09:19:22 
[email_ticket_single] Email updated. Email notification set successfully. Ticket ID: 104728. Queue ID: 49155. Email ID: 49093
========================================
2026-10-24 09:19:22 
[send_ticket_emergency_accept] Success sent emergency assign manual technician. Data: {"ticket_id":"104728","note":"SUDAH KIRIM SMS DAN SPK"}
========================================
2026-10-24 09:20:02 
[send_ticket_emergency_confirm] Success sent emergency confirmation service. Data: {"ticket_id":"104674"}
========================================
2026-10-24 09:30:06 
[send_ticket_claim] Success sent ticket claim. Ticket ID: 104674. Data: {"ticket_no":"2610220683","ticket_type":"Roadside Assistance ( RA )","ticket_category":"Battery Jumper","dealer_code":"512","service_date":"2026-10-23","service_time":"13:01:00","service_closed_date":"2026-10-24","service_closed_time":"09:02:00","chassis_number":"MHRDD1850TJ608276","machine_number":"L112345","licence_number":"BG1301ABE","customer_name":"BPK YAKUB","customer_phone":"082380492801","service_location":"Palembang, Palembang City, South Sumatra, Indonesia","city":"Palembang","ticket_status":"CLOSED","ticket_source":"Customer Request","confirmation_status":"UNCONNECTED - BUSY LINE","flag":"0"}. Result: {"MESSAGE":"Ticket berhasil ditambahkan"}
========================================
2026-10-24 09:30:06 
[send_ticket_claim] Success sent ticket claim. Ticket ID: 104721. Data: {"ticket_no":"2610230730","ticket_type":"Roadside Assistance ( RA )","ticket_category":"Battery Jumper","dealer_code":"144","service_date":"2026-10-23","service_time":"23:06:00","service_closed_date":"2026-10-24","service_closed_time":"09:22:00","chassis_number":"MHRDD1830TJ601933","machine_number":"L12B35690470","licence_number":"F1843FCO","customer_name":"DEDY SUANDY","customer_phone":"089560705049","service_location":"FW5MMMW, PABUARAN, SUKAMAKMUR, BOGOR REGENCY, WEST JAVA 16830, INDONESIA","city":"Bogor","ticket_status":"CLOSED","ticket_source":"Technician Apps","confirmation_status":"UNCONNECTED - INVALID NUMBER","flag":"0"}. Result: {"MESSAGE":"Ticket berhasil ditambahkan"}
========================================
2026-10-24 09:25:03 
[send_ticket_emergency_confirm] Success sent emergency confirmation service. Data: {"ticket_id":"104674"}
========================================
2026-10-24 09:25:03 
[send_ticket_emergency_confirm] Success sent emergency confirmation service. Data: {"ticket_id":"104721"}
========================================
2026-10-24 09:30:06 
[send_ticket_emergency_confirm] Success sent emergency confirmation service. Data: {"ticket_id":"104721"}
========================================
2026-10-24 10:30:06 
[send_ticket_claim] Success sent ticket claim. Ticket ID: 104733. Data: {"ticket_no":"2610240742","ticket_type":"Roadside Assistance ( RA )","ticket_category":"Battery Replacement","dealer_code":"503","service_date":"2026-10-24","service_time":"10:04:00","service_closed_date":"2026-10-24","service_closed_time":"10:27:00","chassis_number":"MHRDD1750PJ404109","machine_number":"L12B35416113","licence_number":"BK1473YAK","customer_name":"M RICKY PRATAMA","customer_phone":"082274409227","service_location":"4R2H8GM, Rantauprapat, Rantau Utara, Labuhan Batu Regency, North Sumatra 21411, Indonesia","city":"Labuhanbatu","ticket_status":"CLOSED","ticket_source":"Technician Apps","confirmation_status":"UNCONNECTED - INVALID NUMBER","flag":"0"}. Result: {"MESSAGE":"Ticket berhasil ditambahkan"}
========================================
2026-10-24 10:32:15 
[send_ticket_emergency_confirm] Success sent emergency confirmation service. Data: {"ticket_id":"104729"}
========================================
2026-10-24 10:30:06 
[send_ticket_emergency_confirm] Success sent emergency confirmation service. Data: {"ticket_id":"104733"}
========================================
2026-10-24 10:38:33 
[send_ticket_emergency_confirm] Success sent emergency confirmation service. Data: {"ticket_id":"104728"}
========================================
2026-10-24 10:35:02 
[send_ticket_emergency_confirm] Success sent emergency confirmation service. Data: {"ticket_id":"104733"}
========================================
2026-10-24 10:52:56 
[send_ticket_emergency_confirm] Success sent emergency confirmation service. Data: {"ticket_id":"104719"}
========================================
2026-10-24 11:00:06 
[send_ticket_claim] Success sent ticket claim. Ticket ID: 104719. Data: {"ticket_no":"2610230728","ticket_type":"Roadside Assistance ( RA )","ticket_category":"Battery Replacement","dealer_code":"151","service_date":"2026-10-24","service_time":"01:23:00","service_closed_date":"2026-10-24","service_closed_time":"10:52:00","chassis_number":"MHRDD1850SJ510606","machine_number":"L12B35535278","licence_number":"A1077VVA","customer_name":"MICHAEL","customer_phone":"0895404613829","service_location":"JL. MARTINEZ UTARA 2 NO.36, MEDANG, KEC. PAGEDANGAN, KABUPATEN TANGERANG, BANTEN 15336, INDONESIA","city":"Tangerang Selatan","ticket_status":"CLOSED","ticket_source":"E-Care","confirmation_status":"UNCONNECTED - BUSY LINE","flag":"0"}. Result: {"MESSAGE":"Ticket berhasil ditambahkan"}
========================================
2026-10-24 11:00:06 
[send_ticket_claim] Success sent ticket claim. Ticket ID: 104728. Data: {"ticket_no":"2610240737","ticket_type":"Roadside Assistance ( RA )","ticket_category":"Battery Replacement","dealer_code":"125","service_date":"2026-10-24","service_time":"10:24:00","service_closed_date":"2026-10-24","service_closed_time":"10:38:00","chassis_number":"MHRDD1850RJ410282","machine_number":"L12B35454121","licence_number":"B1672VZG","customer_name":"SARAH","customer_phone":"082122017810","service_location":"GG. LIHAN BERSERI NO.85, BENDA BARU, KEC. PAMULANG, KOTA TANGERANG SELATAN, BANTEN 15415, INDONESIA","city":"Tangerang Selatan","ticket_status":"CLOSED","ticket_source":"E-Care","confirmation_status":"CONNECTED - CONTACT","flag":"0"}. Result: {"MESSAGE":"Ticket berhasil ditambahkan"}
========================================
2026-10-24 11:00:06 
[send_ticket_claim] Success sent ticket claim. Ticket ID: 104729. Data: {"ticket_no":"2610240738","ticket_type":"Roadside Assistance ( RA )","ticket_category":"Battery Jumper","dealer_code":"399","service_date":"2026-10-24","service_time":"09:28:00","service_closed_date":"2026-10-24","service_closed_time":"10:31:00","chassis_number":"MHRDG4840PJ306828","machine_number":"L15ZF1716115","licence_number":"H1872IA","customer_name":"HERAWATI","customer_phone":"08156624111","service_location":"Jl. Gemah Sari No.98, Kedungmundu, Kec. Tembalang, Kota Semarang, Jawa Tengah 50273, Indonesia","city":"Semarang","ticket_status":"CLOSED","ticket_source":"Technician Apps","confirmation_status":"CONNECTED - CONTACT","flag":"0"}. Result: {"MESSAGE":"Ticket berhasil ditambahkan"}
========================================
2026-10-24 12:13:21 
[send_ticket_emergency_confirm] Success sent emergency confirmation service. Data: {"ticket_id":"104708"}
========================================
2026-10-24 12:14:43 
[email_ticket_single] Ticket found. Ticket ID: 104737
========================================
2026-10-24 12:14:43 
[email_ticket_single] Ticket email queue found. Ticket ID: 104737. Queue ID: 49156
========================================
2026-10-24 12:14:43 
[email_ticket_single] Email inserted. Ticket ID: 104737. Queue ID: 49156. Email ID: 49094
========================================
2026-10-24 12:14:43 
[email_ticket_single] Directory email SPK created: /var/www/html/synergix-experience/files/email/outbox/49094
========================================
2026-10-24 12:14:43 
[email_ticket_single] File SPK copied. From: /var/www/html/synergix-experience/files/spk/spk_2610240746.pdf. To: /var/www/html/synergix-experience/files/email/outbox/49094/spk_2610240746.pdf
========================================
2026-10-24 12:14:43 
[email_ticket_single] Email attachment inserted. Total: 1
========================================
2026-10-24 12:14:43 
[email_ticket_single] Email updated. Email notification set successfully. Ticket ID: 104737. Queue ID: 49156. Email ID: 49094
========================================
2026-10-24 12:15:03 
[send_ticket_emergency_accept] Success sent emergency accept service. Data: {"ticket_id":"104737"}
========================================
2026-10-24 12:18:02 
[send_ticket_emergency_confirm] Success sent emergency confirmation service. Data: {"ticket_id":"104720"}
========================================
2026-10-24 12:25:07 
[send_ticket_emergency_accept] Success sent emergency accept service. Data: {"ticket_id":"104738"}
========================================
2026-10-24 12:30:08 
[send_ticket_emergency_accept] Success sent emergency accept service. Data: {"ticket_id":"104739"}
========================================
2026-10-24 12:30:08 
[send_ticket_claim] Success sent ticket claim. Ticket ID: 104708. Data: {"ticket_no":"2610230717","ticket_type":"Roadside Assistance ( RA )","ticket_category":"Battery Replacement","dealer_code":"114","service_date":"2026-10-24","service_time":"07:45:00","service_closed_date":"2026-10-24","service_closed_time":"12:13:00","chassis_number":"MHRRV3870RJ300058","machine_number":"L15ZF2019894","licence_number":"B2650UYJ","customer_name":"IBU YULIA","customer_phone":"08161877557","service_location":"Jl. Pluit Timur Raya No.51, RT.7\/RW.9, Pluit, Kecamatan Penjaringan, Jkt Utara, Daerah Khusus Ibukota Jakarta 14450, Indonesia","city":"Administrasi Jakarta Utara","ticket_status":"CLOSED","ticket_source":"Customer Request","confirmation_status":"UNCONNECTED - NO ANSWER","flag":"0"}. Result: {"MESSAGE":"Ticket berhasil ditambahkan"}
========================================
2026-10-24 12:30:08 
[send_ticket_claim] Success sent ticket claim. Ticket ID: 104720. Data: {"ticket_no":"2610230729","ticket_type":"Roadside Assistance ( RA )","ticket_category":"Battery Jumper","dealer_code":"144","service_date":"2026-10-23","service_time":"22:51:00","service_closed_date":"2026-10-24","service_closed_time":"12:17:00","chassis_number":"MHRDD1890PJ404196","machine_number":"L12B35438501","licence_number":"F1146ABH","customer_name":"INTAN","customer_phone":"085780471683","service_location":"JL. REPORMASI NO.1, CIPAYUNG DATAR, KEC. MEGAMENDUNG, KABUPATEN BOGOR, JAWA BARAT 16770, INDONESIA","city":"Bogor","ticket_status":"CLOSED","ticket_source":"Technician Apps","confirmation_status":"UNCONNECTED - BUSY LINE","flag":"0"}. Result: {"MESSAGE":"Ticket berhasil ditambahkan"}
========================================
2026-10-24 12:44:54 
[send_ticket_emergency_confirm] Success sent emergency confirmation service. Data: {"ticket_id":"104736"}
========================================
2026-10-24 12:45:07 
[send_ticket_emergency_confirm] Success sent emergency confirmation service. Data: {"ticket_id":"104736"}
========================================
2026-10-24 12:52:08 
[send_ticket_emergency_confirm] Success sent emergency confirmation service. Data: {"ticket_id":"104726"}
========================================
2026-10-24 12:54:20 
[send_ticket_emergency_confirm] Success sent emergency confirmation service. Data: {"ticket_id":"104723"}
========================================
2026-10-24 12:55:33 
[send_ticket_emergency_confirm] Success sent emergency confirmation service. Data: {"ticket_id":"104725"}
========================================
2026-10-24 12:56:02 
[send_ticket_emergency_confirm] Success sent emergency confirmation service. Data: {"ticket_id":"104724"}
========================================
2026-10-24 13:00:09 
[send_ticket_claim] Success sent ticket claim. Ticket ID: 104723. Data: {"ticket_no":"2610240732","ticket_type":"Roadside Assistance ( RA )","ticket_category":"Battery Jumper","dealer_code":"140","service_date":"2026-10-24","service_time":"07:34:00","service_closed_date":"2026-10-24","service_closed_time":"12:54:00","chassis_number":"MHRDD1890RJ402502","machine_number":"L12B35468136","licence_number":"B1202WIZ","customer_name":"RINA MAULINDA","customer_phone":"08111251661","service_location":"P43VRWQ, Pasirsari, Cikarang Selatan, Bekasi Regency, West Java 17530, Indonesia","city":"Bekasi","ticket_status":"CLOSED","ticket_source":"Technician Apps","confirmation_status":"UNCONNECTED - BUSY LINE","flag":"0"}. Result: {"MESSAGE":"Ticket berhasil ditambahkan"}
========================================
2026-10-24 13:00:09 
[send_ticket_claim] Success sent ticket claim. Ticket ID: 104724. Data: {"ticket_no":"2610240733","ticket_type":"Roadside Assistance ( RA )","ticket_category":"Battery Jumper","dealer_code":"499","service_date":"2026-10-24","service_time":"08:17:00","service_closed_date":"2026-10-24","service_closed_time":"12:55:00","chassis_number":"MHRDG4860PJ304130","machine_number":"L15ZF1712930","licence_number":"B2050UYC","customer_name":"NANI SRI RAHAYU","customer_phone":"082245651339","service_location":"Jl. Taman Apsari No.7, Embong Kaliasin, Kec. Genteng, Surabaya, Jawa Timur 60271, Indonesia","city":"Surabaya","ticket_status":"CLOSED","ticket_source":"Technician Apps","confirmation_status":"UNCONNECTED - BUSY LINE","flag":"0"}. Result: {"MESSAGE":"Ticket berhasil ditambahkan"}
========================================
2026-10-24 13:00:09 
[send_ticket_claim] Success sent ticket claim. Ticket ID: 104725. Data: {"ticket_no":"2610240734","ticket_type":"Roadside Assistance ( RA )","ticket_category":"Battery Jumper","dealer_code":"549","service_date":"2026-10-24","service_time":"08:31:00","service_closed_date":"2026-10-24","service_closed_time":"12:55:00","chassis_number":"MHRDD1850TJ608006","machine_number":"L12B35689575","licence_number":"DP1020UQ","customer_name":"KARUNIA BINTI","customer_phone":"082293373210","service_location":"W6PVJPV, Pabbaresseng, Bua, Luwu Regency, South Sulawesi 91991, Indonesia","city":"Luwu","ticket_status":"CLOSED","ticket_source":"Technician Apps","confirmation_status":"UNCONNECTED - NOT ACTIVE","flag":"0"}. Result: {"MESSAGE":"Ticket berhasil ditambahkan"}
========================================
2026-10-24 13:00:09 
[send_ticket_claim] Success sent ticket claim. Ticket ID: 104726. Data: {"ticket_no":"2610240735","ticket_type":"Roadside Assistance ( RA )","ticket_category":"Battery Jumper","dealer_code":"540","service_date":"2026-10-24","service_time":"08:43:00","service_closed_date":"2026-10-24","service_closed_time":"12:51:00","chassis_number":"MHRDG3880SJ550353","machine_number":"L15ZF2162791","licence_number":"DD1505XX","customer_name":"NURHIDAYAH","customer_phone":"081244838729","service_location":"XG8FCJ6, Tellumpoccoe, Marusu, Maros Regency, South Sulawesi 90552, Indonesia","city":"Maros","ticket_status":"CLOSED","ticket_source":"Technician Apps","confirmation_status":"UNCONNECTED - INVALID NUMBER","flag":"0"}. Result: {"MESSAGE":"Ticket berhasil ditambahkan"}
========================================
2026-10-24 13:00:09 
[send_ticket_claim] Success sent ticket claim. Ticket ID: 104736. Data: {"ticket_no":"2610240745","ticket_type":"Roadside Assistance ( RA )","ticket_category":"Battery Replacement","dealer_code":"503","service_date":"2026-10-24","service_time":"11:41:00","service_closed_date":"2026-10-24","service_closed_time":"12:44:00","chassis_number":"MHRDD1850RJ500722","machine_number":"L12B3551138","licence_number":"BK1517YAN","customer_name":"SANDI","customer_phone":"081362002212","service_location":"3RPHXVW, Gg. Sederhana, Padang Bulan, Kec. Rantau Utara, Kab. Labuhanbatu, Sumatera Utara 21411, Indonesia","city":"Labuhanbatu","ticket_status":"CLOSED","ticket_source":"Technician Apps","confirmation_status":"CONNECTED - CONTACT","flag":"0"}. Result: {"MESSAGE":"Ticket berhasil ditambahkan"}
========================================
2026-10-24 13:25:09 
[send_ticket_emergency_confirm] Success sent emergency confirmation service. Data: {"ticket_id":"104730"}
========================================
2026-10-24 13:30:12 
[send_ticket_emergency_confirm] Success sent emergency confirmation service. Data: {"ticket_id":"104730"}
========================================
2026-10-24 16:01:06 
[send_ticket_emergency] Success sent emergency service. Data: {"ticket_id":"104741"}
========================================
2026-10-24 16:25:00 
[send_ticket_emergency_accept] Success sent emergency assign manual technician. Data: {"ticket_id":"104741","note":"SUDAH KIRIM SMS DAN SPK"}
========================================
2026-10-24 16:25:05 
[email_ticket_single] Ticket found. Ticket ID: 104741
========================================
2026-10-24 16:25:05 
[email_ticket_single] Ticket email queue found. Ticket ID: 104741. Queue ID: 49157
========================================
2026-10-24 16:25:05 
[email_ticket_single] Email inserted. Ticket ID: 104741. Queue ID: 49157. Email ID: 49095
========================================
2026-10-24 16:25:05 
[email_ticket_single] Directory email SPK created: /var/www/html/synergix-experience/files/email/outbox/49095
========================================
2026-10-24 16:25:05 
[email_ticket_single] File SPK copied. From: /var/www/html/synergix-experience/files/spk/spk_2610240750.pdf. To: /var/www/html/synergix-experience/files/email/outbox/49095/spk_2610240750.pdf
========================================
2026-10-24 16:25:05 
[email_ticket_single] Email attachment inserted. Total: 1
========================================
2026-10-24 16:25:05 
[email_ticket_single] Email updated. Email notification set successfully. Ticket ID: 104741. Queue ID: 49157. Email ID: 49095
========================================
2026-10-24 17:54:51 
[send_ticket_emergency_confirm] Success sent emergency confirmation service. Data: {"ticket_id":"104722"}
========================================
2026-10-24 17:55:06 
[send_ticket_emergency_confirm] Success sent emergency confirmation service. Data: {"ticket_id":"104722"}
========================================
2026-10-24 18:09:23 
[send_ticket_emergency_confirm] Success sent emergency confirmation service. Data: {"ticket_id":"104731"}
========================================
2026-10-24 18:11:14 
[send_ticket_emergency_confirm] Success sent emergency confirmation service. Data: {"ticket_id":"104732"}
========================================
2026-10-24 18:14:02 
[send_ticket_emergency_confirm] Success sent emergency confirmation service. Data: {"ticket_id":"104734"}
========================================
2026-10-24 18:30:07 
[send_ticket_claim] Success sent ticket claim. Ticket ID: 104731. Data: {"ticket_no":"2610240740","ticket_type":"Roadside Assistance ( RA )","ticket_category":"Battery Jumper","dealer_code":"299","service_date":"2026-10-24","service_time":"09:16:00","service_closed_date":"2026-10-24","service_closed_time":"18:09:00","chassis_number":"MHRDD1850SJ513270","machine_number":"L12B35539149","licence_number":"D1541UBX","customer_name":"DENNY SETIAWAN","customer_phone":"089643235888","service_location":"Jl. Bojong Koneng Atas No.99D, Cibeunying, Kec. Cimenyan, Kabupaten Bandung, Jawa Barat 40191, Indonesia","city":"Bandung","ticket_status":"CLOSED","ticket_source":"Technician Apps","confirmation_status":"UNCONNECTED - NO ANSWER","flag":"0"}. Result: {"MESSAGE":"Ticket berhasil ditambahkan"}
========================================
2026-10-24 18:30:07 
[send_ticket_claim] Success sent ticket claim. Ticket ID: 104732. Data: {"ticket_no":"2610240741","ticket_type":"Roadside Assistance ( RA )","ticket_category":"Battery Jumper","dealer_code":"499","service_date":"2026-10-24","service_time":"09:18:00","service_closed_date":"2026-10-24","service_closed_time":"18:10:00","chassis_number":"MHRDG3880RJ550562","machine_number":"L15ZF2151720","licence_number":"L1248AEI","customer_name":"RICHARD BUDIMAN","customer_phone":"0818331161","service_location":"Nginden Intan Barat II Blok C4 No.52, RT.005RW.09, Nginden Jangkungan, Kec. Sukolilo, Surabaya, Jawa Timur 60118, Indonesia","city":"Surabaya","ticket_status":"CLOSED","ticket_source":"Technician Apps","confirmation_status":"UNCONNECTED - BUSY LINE","flag":"0"}. Result: {"MESSAGE":"Ticket berhasil ditambahkan"}
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2026-10-24 18:30:07 
[send_ticket_claim] Success sent ticket claim. Ticket ID: 104734. Data: {"ticket_no":"2610240743","ticket_type":"Roadside Assistance ( RA )","ticket_category":"Battery Replacement","dealer_code":"299","service_date":"2026-10-24","service_time":"10:07:00","service_closed_date":"2026-10-24","service_closed_time":"18:13:00","chassis_number":"MHRDG4840RJ303340","machine_number":"L15ZF1728215","licence_number":"D1608ALO","customer_name":"TITIK SETYOWATI","customer_phone":"085846190832","service_location":"Jl. Samarinda No.13, Antapani Kidul, Kec. Antapani, Kota Bandung, Jawa Barat 40291, Indonesia","city":"Bandung","ticket_status":"CLOSED","ticket_source":"Technician Apps","confirmation_status":"UNCONNECTED - BUSY LINE","flag":"0"}. Result: {"MESSAGE":"Ticket berhasil ditambahkan"}
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2026-10-24 18:37:04 
[send_ticket_emergency_cancel] Success sent emergency cancel service. Data: {"note":"SAAT INBOUND PELANGGAN INFOKAN LAYANAN DI BATALKAN KARENA TIDAK ADA HD YANG BEROPERASI 24 JAM DI DAERAH PELANGGAN \/\/NOPOL DP 1125 TG \/\/NO TIKET 2610240751","ticket_id":"104742"}
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2026-10-24 18:37:27 
[send_ticket_emergency_confirm] Success sent emergency confirmation service. Data: {"ticket_id":"104742"}
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2026-10-24 18:40:01 
[send_ticket_emergency_confirm] Success sent emergency confirmation service. Data: {"ticket_id":"104742"}
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2026-10-24 19:17:46 
[send_ticket_emergency] Success sent emergency service. Data: {"ticket_id":"104744"}
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2026-10-24 19:28:23 
[send_ticket_emergency_confirm] Success sent emergency confirmation service. Data: {"ticket_id":"104727"}
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2026-10-24 19:30:06 
[send_ticket_claim] Success sent ticket claim. Ticket ID: 104727. Data: {"ticket_no":"2610240736","ticket_type":"Roadside Assistance ( RA )","ticket_category":"Battery Jumper","dealer_code":"540","service_date":"2026-10-24","service_time":"08:49:00","service_closed_date":"2026-10-24","service_closed_time":"19:27:00","chassis_number":"MHRRV3870RJ306073","machine_number":"L15ZF2028011","licence_number":"DD1103BT","customer_name":"MUH AFWAN IRSYAD","customer_phone":"085299651434","service_location":"Jl. Daeng Tata 1 No.33b, Parang Tambung, Kec. Tamalate, Kota Makassar, Sulawesi Selatan 90223, Indonesia","city":"Makassar","ticket_status":"CLOSED","ticket_source":"Technician Apps","confirmation_status":"UNCONNECTED - BUSY LINE","flag":"0"}. Result: {"MESSAGE":"Ticket berhasil ditambahkan"}
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2026-10-24 19:30:23 
[send_ticket_emergency_confirm] Success sent emergency confirmation service. Data: {"ticket_id":"104735"}
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2026-10-24 19:38:25 
[send_ticket_emergency_cancel] Success sent emergency cancel service. Data: {"note":"HUBUNGI PELANGGAN INFOKAN LAYANAN DIBATALKAN KARENA SUDAH DIBANTU HD CIBUBUR","ticket_id":"104743"}
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2026-10-24 19:39:37 
[update_data_request_status] Success get request status from integrator. Total Data: 20
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2026-10-24 19:39:37 
[update_data_request_status] Success insert/update data request status. Affected rows: 0
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2026-10-24 19:40:16 
[send_ticket_claim] Success sent ticket claim. Ticket ID: 104735. Data: {"ticket_no":"2610240744","ticket_type":"Roadside Assistance ( RA )","ticket_category":"Vehicle Check","dealer_code":"122","service_date":"2026-10-24","service_time":"10:46:00","service_closed_date":"2026-10-24","service_closed_time":"19:30:00","chassis_number":"MHRDD1850SJ506428","machine_number":"L12B35529192","licence_number":"B1973DYH","customer_name":"BPK ARIA","customer_phone":"0895365289097","service_location":"Jl. Griya Rajawali III Blok B No.2, Sawah Baru, Kec. Ciputat, Kota Tangerang Selatan, Banten 15413, Indonesia","city":"Administrasi Jakarta Timur","ticket_status":"CLOSED","ticket_source":"Technician Apps","confirmation_status":"UNCONNECTED - NO ANSWER","flag":"0"}. Result: {"MESSAGE":"Ticket berhasil ditambahkan"}
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2026-10-24 19:38:44 
[send_ticket_emergency_confirm] Success sent emergency confirmation service. Data: {"ticket_id":"104743"}
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2026-10-24 19:40:11 
[send_ticket_emergency_confirm] Success sent emergency confirmation service. Data: {"ticket_id":"104743"}
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2026-10-24 19:41:07 
[send_ticket_emergency_confirm] Success sent emergency confirmation service. Data: {"ticket_id":"104743"}
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2026-10-24 20:58:52 
[send_ticket_emergency] Success sent emergency service. Data: {"ticket_id":"104745"}
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2026-10-24 21:09:06 
[email_ticket_single] Ticket found. Ticket ID: 104744
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2026-10-24 21:09:06 
[email_ticket_single] Ticket email queue found. Ticket ID: 104744. Queue ID: 49158
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2026-10-24 21:09:06 
[email_ticket_single] Email inserted. Ticket ID: 104744. Queue ID: 49158. Email ID: 49096
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2026-10-24 21:09:06 
[email_ticket_single] Directory email SPK created: /var/www/html/synergix-experience/files/email/outbox/49096
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2026-10-24 21:09:06 
[email_ticket_single] File SPK copied. From: /var/www/html/synergix-experience/files/spk/spk_2610240753.pdf. To: /var/www/html/synergix-experience/files/email/outbox/49096/spk_2610240753.pdf
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2026-10-24 21:09:06 
[email_ticket_single] Email attachment inserted. Total: 1
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2026-10-24 21:09:06 
[email_ticket_single] Email updated. Email notification set successfully. Ticket ID: 104744. Queue ID: 49158. Email ID: 49096
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2026-10-24 21:09:12 
[send_ticket_emergency_accept] Success sent emergency assign manual technician. Data: {"ticket_id":"104744","note":"SUDAH KIRIM SMS DAN SPK"}
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2026-10-24 21:17:38 
[send_ticket_emergency] Success sent emergency service. Data: {"ticket_id":"104746"}
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